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When ZATCA rejects an invoice, a BR-KSA-coded message explains why; knowing the common ones speeds up the fix and resubmission.

Path: Accounting ← Customers ← Invoices (open the invoice) ← EDI Documents tab

  1. Open the rejected invoice, go to the EDI Documents tab, and read the error text and code.
  2. BR-KSA-37 (missing building number): complete the 4-digit Building Number in the customer or company address.
  3. Invalid VAT: ensure the 15-digit VAT starts and ends with 3, and correct it on the customer record.
  4. Missing zip/district: complete the 5-digit Zip and District in the national address.
  5. Tax total mismatch: check each line's 15% rate and rounding, and don't mix exempt with taxable lines.
  6. After fixing, if still a draft re-Post it; if already posted use Retry / Process Now in the EDI tab.
  7. If a posted invoice is finally rejected and can't be edited, issue a Credit Note to cancel it, then issue a correct new invoice.
  8. Watch the Chatter and EDI status until it turns Accepted, and document the cause to avoid repeats.
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