SJB Academy
Last update:
07/05/2026
Completed
Complete Guide PDF (Arabic · English · Urdu · Bengali)
16 Views •Languages & localization
15 Views •Common ZATCA rejection errors
14 Views •Simplified B2C invoice
15 Views •Returns & Credit Notes
14 Views •Multiple addresses (billing/shipping)
14 Views •POS Accounting & Invoicing Integration
14 Views •Pricelists
14 Views •POS Setup
14 Views •Inventory count & adjustments
14 Views •Company details (logo, currency, VAT)
14 Views •Backup & Import/Export
14 Views •Purchase Return
14 Views •Add a vendor
13 Views •Sales invoice
13 Views •Lots/Serials & Expiry Tracking
13 Views •Profit & Loss Report
13 Views •Issue e-invoice + QR (Phase 2)
13 Views •Dashboards
13 Views •Cashier Session (Open/Close)
13 Views •Common ZATCA rejection errors
When ZATCA rejects an invoice, a BR-KSA-coded message explains why; knowing the common ones speeds up the fix and resubmission.
Path: Accounting ← Customers ← Invoices (open the invoice) ← EDI Documents tab
- Open the rejected invoice, go to the EDI Documents tab, and read the error text and code.
- BR-KSA-37 (missing building number): complete the 4-digit Building Number in the customer or company address.
- Invalid VAT: ensure the 15-digit VAT starts and ends with 3, and correct it on the customer record.
- Missing zip/district: complete the 5-digit Zip and District in the national address.
- Tax total mismatch: check each line's 15% rate and rounding, and don't mix exempt with taxable lines.
- After fixing, if still a draft re-Post it; if already posted use Retry / Process Now in the EDI tab.
- If a posted invoice is finally rejected and can't be edited, issue a Credit Note to cancel it, then issue a correct new invoice.
- Watch the Chatter and EDI status until it turns Accepted, and document the cause to avoid repeats.
Rating
0
0
Commenting is not enabled on this course.